Privacy policy

At VERDO MART (operated by VERDO UK LTD), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our store, purchase our products, or use our services (collectively, the "Services").

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We collect information that identifies, relates to, or can reasonably be linked to you. This includes:

  • Contact Details: Your full name, shipping address, billing address, phone number, and email address.

  • Financial & Payment Data: Credit/debit card numbers, payment confirmations, and transaction details processed securely through our payment gateways.

  • Account Credentials: Usernames, encrypted passwords, security questions, and saved account preferences.

  • Transaction History: Details of products you view, add to your cart, purchase, return, or cancel.

  • Device & Network Data: IP address, device type, browser settings, and network connection details collected automatically.

  • Customer Support Communications: Any information or attachments you provide when contacting our support team.

2. How We Collect Your Data

We gather information through three primary channels:

  1. Directly From You: When you register an account, make a purchase, or subscribe to our newsletter.

  2. Automatically: Through cookies, tracking pixels, and browser analytics when you navigate our store.

  3. Third-Party Partners: From payment processors, shipping carriers, and marketing networks (such as Shopify).

3. How We Use Your Personal Information

We process your personal information to deliver a premium shopping experience, specifically for:

  • Order Fulfillment: Processing payments, managing accounts, arranging shipping, and facilitating returns.

  • Marketing & Tailored Advertising: Sending promotional emails/SMS and displaying personalized ads based on your browsing history.

  • Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent transactions or malicious activity to ensure a secure checkout.

  • Customer Support: Responding to inquiries and maintaining our ongoing relationship with you.

  • Legal Compliance: Complying with tax regulations, responding to law enforcement requests, and protecting our legal rights.

4. Disclosing Your Information

We do not sell your personal data. We disclose information only to trusted partners under strict confidentiality:

  • Service Providers: Core partners who run our store infrastructure, including Shopify (our hosting platform), payment gateways, and shipping couriers.

  • Marketing Partners: Ad platforms used to deliver relevant campaigns.

  • Corporate Transfers: In the event of a business merger, acquisition, or asset sale.

  • Legal Mandates: To satisfy subpoenas, court orders, or search warrants.

🔒 Our Relationship with Shopify

Our store is proudly hosted on Shopify. Shopify processes your personal data on our behalf to ensure high performance and secure checkouts. You can review their data handling practices directly via the Shopify Consumer Privacy Policy.

5. Security & Data Retention

While no online platform is 100% impenetrable, we employ industry-standard encryption to protect your data. We recommend never sharing your login credentials with anyone.

We retain your personal information only as long as necessary to fulfill your orders, resolve billing disputes, maintain active accounts, or meet statutory legal requirements.

6. Your Rights and Choices

Depending on where you reside (such as the UK, EU, or certain US states), you possess robust legal rights regarding your data:

  • Right to Access & Portability: Request a digital copy of all personal information we hold about you.

  • Right to Correction & Deletion: Request the correction of inaccurate data or complete deletion of your files.

  • Right to Object: Ask us to halt or restrict processing your data for promotional or profiling purposes.

  • Opt-Out of Marketing: Click the "Unsubscribe" link at the bottom of any marketing email to opt out instantly.

7. Children's Privacy

Our store is intended strictly for adult consumers. We do not knowingly collect, share, or sell personal data belonging to children under the age of majority. If you believe your child has shared information with us, please contact us immediately for swift deletion.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory shifts. Any updates will be posted to this page, and the "Last Updated" date at the top of the policy will be revised.

9. Contact & Legal Controller Details

For the purposes of applicable data protection laws, VERDO UK LTD acts as the data controller of your personal information. If you have any questions, complaints, or wish to exercise your data rights, please contact us:

  • 📧 Email: preservisionsupport@gmail.com

  • 📞 Phone (US Toll-Free): +1 (888) 492-0238 

  • 🏢 Registered US Address:

    VERDO UK LTD

    1209 North Orange Street,

    Wilmington, Delaware 19801,

    United States